We’re excited to announce the acquisition of over 100 clients from our friends at Rocket Jones Interactive. For 15 years, Rocket Jones has built websites and web applications for local businesses, but a market shift has prompted them to focus on web applications and mobile apps. On December 1st, 2016, Rocket Jones Interactive will be transitioning these clients to Folsom Creative, Inc.
Over the past year, Folsom and Rocket Jones have carefully planned the transition so that each client will continue to receive the best support and services possible. Folsom also offers a ton of great services to help your business grow, such as:
- digital strategy
- branding and logo design
- web design and development
- search engine optimization and inbound marketing
- digital advertising
- social media marketing
- support and maintenance services
- website hosting
- and more…
It is our mission to establish a great rapport with each and every client and we want to ensure that every client gets the outstanding service they deserve.
Frequently Asked Questions
Q: Will my site still be hosted by Rocket Jones?
A: Your website will still be hosted in the same place. Folsom has simply taken over management of the infrastructure. Your site will not need to move and your hosting fees will remain the same for your current website.
Q: Will there be any downtime during the transition?
A: No. Since we’re simply taking ownership of the server, there will be no need to transfer sites or cause any downtime.
Q: Will my billing change?
A: We will contact each client on the anniversary date of each service to update their billing information. If you’ve paid into the future, we will not be updating your billing information until the service is ready to renew. Your services will stay active up to that date at a minimum.
Q: Who do I contact for support?
Q: Will you be ‘selling’ me more services?
A: We will never try to sell you something that you don’t need and will never push you to upgrade or purchase new services if you’re not interested in doing so. Our goal is to help your organization find solutions with the services we offer and we want to be a collaborative partner when you need it.
Q: When will Folsom contact me?
A: We’ve already met with several clients and intend to meet with each client either over the phone or in person. It’s our goal to introduce ourselves and to learn more about each client and organization. We plan to schedule each meeting by the end of 2016.
Q: I need a custom app developed or have a question for Rocket Jones. Is it still okay to contact them?
A: Absolutely! Rocket Jones will still be your point of contact for any custom web or mobile applications. Just be sure to direct any website, marketing, or billing questions to us here at Folsom.
Q: I’ve never heard of Folsom Creative. What’s your story?
A: Folsom Creative was founded in 2013. Our mission is to provide businesses with a blend of digital services aimed at increasing brand awareness, lead generation, and sales. Our talented staff has over 35 years of combined experience and works with organizations of all sizes and industries.
Q: My question isn’t answered here. Who do I talk to?